We understand that choosing the right support services can come with many questions. To help, we’ve compiled answers to some of the most frequently asked questions about Tier 1 Care.
If you need further information or personalised assistance, our friendly team is always here to help, contact us today to discuss your needs.
The NDIS is an Australian government program that provides funding and support to individuals with permanent and significant disabilities. It is designed to help participants access essential services and achieve greater independence in their daily lives.
To be eligible for the NDIS, you must be under 65 years of age, an Australian citizen or permanent resident, and have a disability that significantly affects your ability to carry out everyday activities.
Tier 1 Care offers a comprehensive range of NDIS-approved services, including personal care, household support, life skills development, community participation, nursing care, and assistance with life stage transitions. Our goal is to support individuals in leading fulfilling, independent lives.
We believe in a person-centered approach, meaning that all services are tailored to meet the unique needs and preferences of each client. We work closely with individuals and their families to develop a support plan that aligns with their goals.
We work closely with you, your family, and any existing supports to design a plan that suits your goals and aligns with your NDIS funding. You’ll always have a say in how your services are delivered.
Our experienced team supports individuals with a variety of needs, including autism, intellectual and physical disabilities, psychosocial conditions, and more. We tailor support to suit your unique situation.
Yes! Our team can help you understand and manage your NDIS funding, whether your plan is self-managed, plan-managed, or NDIA managed, so you get the most from your supports.
All of our NDIS support staff are trained, experienced, and committed to delivering high-quality care. We follow strict safety checks, regular training, and NDIS compliance standards.
Yes. We believe in participant choice and control. We’ll match you with a support worker who aligns with your preferences, personality, and specific support needs.
Definitely. We offer flexible support hours, including evenings, weekends, and public holidays, to suit your schedule and lifestyle.
In the event of illness or leave, we have qualified backup staff ready to ensure your care continues without interruption.
Yes, all of our services are billed according to the NDIS Pricing Arrangements and Price Limits. There are no hidden fees, just transparent, reliable pricing.
We deliver services across multiple funding categories, including Core Supports, Capacity Building, and Capital Supports, depending on your plan and needs.
Yes! We work with all types of NDIS plan management options and ensure a smooth experience regardless of how your funds are managed.
We maintain regular, open communication with participants and families through phone calls, emails, face-to-face meetings, and progress updates, keeping you informed and in control.
Yes, we offer services in multiple languages and can organise interpreters to support participants from culturally and linguistically diverse backgrounds.
Tier 1 Care provides NDIS services across a wide range of locations. We offer in-home support, community-based care, and remote services depending on your area and needs.
Absolutely. We’ll make the transition smooth by helping you with all the necessary paperwork and coordinating a seamless transfer of services.
Yes! As a registered NDIS provider, Tier 1 Care is qualified to deliver support services under your NDIS plan. You have the freedom to choose us for the care and assistance that best suits your needs.
Our team will take the time to understand your needs and aspirations. We will assist in developing an individualised support plan, ensuring you receive the right services to help you achieve your personal goals. Please contact us to discuss in detail.
Yes, we offer short-term and trial service options so you can experience our care before committing to a long-term arrangement.
We understand that your needs can evolve. We’ll regularly review your support plan and make adjustments to ensure your services continue to reflect your goals and lifestyle.
At Tier 1 Care, we offer genuine, compassionate support backed by experienced professionals, flexible service options, and a strong commitment to person-centered care. Our focus is helping you live life on your terms.
